Returns & Exchanges
At it Luggage, we want you to travel with confidence. If you are not completely satisfied with your purchase, you may return your unused items in their original packaging within 30 days for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the unused luggage in its original box, ensuring all tags and protective films remain intact to qualify for a refund.
Attach the Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return shipment.
Drop Off and Track
Hand your package to the designated courier and keep your tracking receipt; your refund will be processed within 7-10 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing